***Delivery delays are being experienced World-Wide due to COVID-19 and its impact on our mail systems. We thank you for your support and patience. Please contact firstname.lastname@example.org if you need help tracking a package.***
We ship globally, normally within three to five business days once order has been placed (may increase during high volume times and promotions) Monday to Friday 8:30 AM - 4:30 PM (MST), via Canada Post through their Ground/ Surface delivery services, unless otherwise requested.
All orders receive automatic package tracking, please ensure your email is provided at chechout. We are not responsible for any duties/taxes/levies imposed by local governments or import agencies for US or International orders.
We are not responsible for missing packages where address information has been incorrectly entered through the ordering process, or for packages damaged in transport.
Please Note: If address provided is not verified by Canada Post and is returned to Unwrapped Life, the customer will be responsible for any additional shipping costs to have the package resent.
- Canada: Approximately 1 - 3 days within Alberta and, up to approximately 7 days Nationally
- USA: Approximately 8 - 10 days
- International: Approximately 4 - 6 weeks
Flat Rate Shipping
Flat rate shipping is available on orders under $75 within Canada and the US at the following rates:
- Canada - $7.99 CAD
- USA - $9.99 CAD
Free shipping is calculated at checkout when you spend over $75 after discount codes but before taxes, for Canada and US orders only. Minimum $75 spend, does not include Gift Cards as they are not included in calculating shipping rates.
When your order is shipped from our warehouse, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package. If no email address is provided the shipping details will be sent via SMS.
Additions or Cancellations
To avoid confusion and ensure a speedy delivery, please check your order carefully before you check out. That being said, we know that mistakes happen. If you have forgotten to add something to your order or you wish to change it, please email us immediately. Choosing to contact us via social platforms (Instagram, Facebook, etc.), will not guarantee that your request will be received. And, as we are not able to add items to an existing order, the order will be cancelled and the customer will be responsible for submitting the order again.
Please Note: If the order has already been processed, then cancelling the order will not be possible.
If you wish to cancel your order completely, you must contact us within 24 hours by email: the order can only be cancelled if it has not been shipped. If the order has been shipped, then the order will stand and cannot be cancelled, and no refund will be issued.
Unwrapped Life reserves the right not to ship and cancel an order for any reason.
We do not accept returns of our products due to the environmental impact of reverse shipping and sanitary reasons! Over 5 billion pounds of waste is created annually due to reverse shipping! We ask that our customers, use what they have, buy what they need and ask LOTS of questions before purchasing. We do still want you to be happy with and excited about your purchase, so if you have an issue, please email: email@example.com. All requests will be handled on a case by case basis.
We strongly encourage you to read our product descriptions, ingredients and care instructions thoroughly and to make well-educated purchasing decisions. If you have any questions, please email us prior to purchasing.
Incorrect, damaged or lost goods
If we shipped the wrong item to you by mistake, please contact us within 5 business days of receipt at: firstname.lastname@example.org. We will ship the correct item at no additional cost.
If you received damaged products, save all contents and packing material and contact us within 5 business day of receipt at: email@example.com. Please provide your order number, and a photo of the damaged product and shipping materials to ensure speedy customer service response time.
Failure to contact us within 5 business days voids any responsibility we may have had.